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Warranty

LIMITED WARRANTY - DOD-tech UK

Who is a "Customer" for purposes of this limited warranty?

If you have purchased a DOD DVR CAMERA directly from HDigital EYE//DOD UK, you are considered a
"Customer" for purposes of coverage under this limited warranty.

Limited warranty:
HDigital EYE / DOD-Tech UK warrants that the DOD DVR CAMERA will be free from defects in material or
workmanship for a period of 12 months from the date of HDigital EYE / DOD-Tech UK shipment of the
DOD DVR CAMERA to you, the Customer. In the event of a defect covered by this limited warranty,
HDigital EYE / DOD-Tech UK will, at its option and free of charge to Customer, repair, replace or refund the
purchase price paid. HDigital EYE / DOD-Tech UK MAKES NO OTHER EXPRESS WARRANTIES
EXCEPT AS PROVIDED HEREIN, AND ANY AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL ONLY BE IN
EFFECT DURING THE 12 MONTH WARRANTY PERIOD PROVIDED HEREUNDER. HDigital EYE / DOD-Tech UK's LIABILITY ON ANY WARRANTY CLAIM SHALL BE LIMITED TO THE ACTUAL PURCHASE PRICE PAID.
HDigital EYE / DOD-Tech UK SHALL NOT BE RESPONSIBLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL,
INCIDENTAL OR INDIRECT DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, REVENUES, SALES, BUSINESS, GOODWILL OR USE.

What does this limited warranty NOT cover?

HDigital EYE / DOD-Tech UK has no obligation to repair, replace, or provide refunds in the following instances:

  • If the alleged defect arises because Customer has altered or repaired the DOD DVR CAMERA without the prior written consent or authorization of HDigital EYE / DOD-Tech UK
  • If Customer did not follow any applicable instructions for proper storage, usage, or maintenance of the DOD DVR CAMERA
  • If Customer has failed to notify HDigital EYE / DOD-Tech UK of any defect where the defect should have been reasonably apparent on inspection
  • If Customer fails to notify HDigital EYE / DOD-Tech UK of the defect within 12 months of HDigital EYE / DOD-Tech UK's shipment of DOD DVR CAMERA to Customer.

  • In the event that warranty repair or replacement is required,
    DOD Tech UK will request and you must provide proof of purchase (store receipt or invoice) along with the serial number of
    the defective product in order to receive warranty service.

    This limited warranty does not cover the cost of shipping the defective DOD DVR CAMERA to HDigital EYE / DOD-Tech UK for repair, or the cost of shipping the repaired or replacement DOD DVR CAMERA to you.

    How do Customers receive warranty service?

    Please contact support@hdigital-eye.com for details on how to raise an issue in relation to your DOD DVR CAMERA.

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